Workshop report
Figure out why customer retention dropped
13 ideas · 3 themes · 2 priorities · 3 actions
Problem
Figure out why customer retention dropped
Where it shows up: New users who never finish setup
Key findings
- Users take too long to reach the first meaningful result.
- There is little reason to come back the next day.
- Reminders are generic, so people ignore them.
Prioritized experiments
- 1Send a week-one progress recapQuick win · 1 voteYou
- 2Guided first success in under two minutesBig bet · 3 votes
Actions
- Prototype "Send a week-one progress recap"Product lead · Friday
- Define the activation metricAnalytics · Wednesday
- Test "Guided first success in under two minutes"Product team · Next sprint